If the machine is switched off

Step 1:

The fault is due to a faulty water valve and this must therefore be replaced.
Pay particular attention to whether the water that enters the washing machine is clean. If it is not, then it is coming from the drain hose and is therefore not a problem with the water valve. This typically happens when the drain hose is connected to the downspout for a kitchen sink where there are problems with a blocked drain. The problem can also occur if the drain hose is mounted incorrectly on the downspout. When installed correctly, the hose must curve upwards so that the water from the sink cannot run into the washing machine. See possibly "The washing machine takes in water, but pumps it out immediately".

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Step 2:

The error may be due to the supply hose not being properly clamped to the tap and the washing machine - check if this is the case.

Step 3:

The error may be due to the drain or the drain hose being blocked - check if this is the case. You can check if the hose is clogged by blowing through it. If it is clogged, you can try to clean it using a curtain coil or similar.

Step 4:

The error may be due to the door bellows being cracked or holed. In this case, it will be necessary to replace the door bellows.

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Step 5:

The fault may be caused by water coming out of the soap drawer, which runs down the front and outside of the washing machine and onto the floor. If only a little water comes out of the soap drawer, it is most likely due to the small holes in the shower plate - the plate above the soap drawer - being calcified. Just like with a hand shower, scaling can cause the jets to stand in wrong directions. Disassemble and descale the shower tray to remedy the problem. You can also buy a new shower tray if it cannot be cleaned.

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Step 6:

It can also be due to a soap plug, which occurs from prolonged overdose of soap or fabric softener. You can try to remedy the problem by pouring warm water into the soap drawer, after it has stood for a while, you may be lucky that the soap plug dissolves. If this does not solve the problem, it will be necessary to detach the soap hose and soak it in lukewarm water.

Step 7:

If all the above points are in order, the fault may be due to a leaking pump, hose or faulty connections inside the washing machine - therefore check these. You will typically be able to check for leaks by tipping the washing machine - check if there are traces of water and follow the traces to find the leaks.

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If the problem has been going on for a long time, lime deposits or rust will often be able to reveal where the water is coming from.

If the machine is turned on

Step 1:

The error can be caused by a clogged pressure switch hose (also called level control hose) - this usually runs from the bottom hose to the level control at the top of the machine. The level control reacts to the air pressure in the hose, which changes when the machine takes in water and the air pressure in the hose gives the timer a signal to cut off the water supply when the correct amount of water is reached. In the event that it is a clogged pressure switch hose (typically it will be blocked by dirt and soap residue), the air pressure in the hose will not change and therefore the level control will not register the amount of water, resulting in the machine continuing to take in water .
Clean the hose by removing it and then soaking it in lukewarm water.

Step 2:

The error may be due to the level control being defective, which may result in it no longer giving a signal that the correct water level has been reached - see the above section for an explanation of the function of the level control. Be aware that most washing machines have several water levels, as the water level on delicate wash programs is higher than on clear wash programs. In the event that only one level is defective, you will be able to find that the machine washes correctly on some programs, while it fills completely with water when washing on other programs.

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Step 3:

The error may be due to a faulty water valve (also called a solenoid valve), which will result in the washing machine continuing to let water in.

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