The information is on a nameplate, or engraved on the product, typically in the marked areas.
What information do I need?
Relevant information
To find spare parts for your product, you can search for resp. 1. Model or 2. Product number. If your product has a product number, you should search for it, as it is more specific than the model.
Decommissioning plate zone does not work
If your build-up plate zone is not working, the reason may be one of the following:
This may be due to a blown fuse in the fuse board. You can check this by opening the fuse panel and checking if a fuse has blown.
An incorrectly installed hob can also be the cause of your built-in hob zone not working. Electric stoves have 3 different 230V phases. If one of these phases is missing (typically 1 phase or zero), it will cause 2 cooking zones to stop working.
Does the above not help?
If the above tips do not help, do not hesitate to contact us or book a service visit.