Where can I find the information on my product?
What information do I need?
To find spare parts for your product, you can search for resp. 1. Model or 2. Product number. If your product has a product number, you should search for it, as it is more specific than the model.
Q: Do I have to have a login to buy on the website?
A: No, you don't have to, it's just an option. However if you're a dealer you should contact us to create a login so you can see your net prices.
Q: Can you send me the parts by Cash On Delivery?
A: No, we send all packages through GLS, and we don't have that service. If you're having problems with payments on the website, please contact us, so you can get a account number for possible bank transfers.
Q: How do I find the sparepart I need?
A: You can search via the seachbar, or you can choose via brand or type, thereafter you have the choice of choosing, type – label – category – model – artnumber/productnumber.
If you can't find what you seek, you can call/use our contact fomular, we can most of the time get the product that isn't visible on the site.
Q: I'm just buying a small sparepart, can't you just send it in an envelope for a reduced price?
A: All of our packages are shipped with GLS with a set price. With GLS we're able to track the package from where we send it, to when you get it as a customer. This isn't possible with a normal envelope.
Q: Why aren't you shipping with Post Danmark instead?
A: We believe GLS has the best service, and gives the customer the best options of tracking a shipment.
Q: What if I'm not home, when GLS delivers my package?
A: Then GLS will put a note in your mailbox. On the note you will find a phone number to which you can call and make an appointment for a new delivery date or possibly, an alternate delivery address. You also have the opportunity to write a message to GLS in the remarks field (eg must be placed in garage), you also have the option to choose to have the package delivered to the nearest GLS parcel shop.
Q: How long is the time of delivery for items not in stock?
A: Since we sell spareparts to many different brands from manufacturers around the world, of course, delivery depends on the best brand. Typically, it takes 2-4 days, while other brands take 3 weeks. Please contact us for information and only exact delivery time for the specific part.
Q: I would like to submit a product for repair, what do I do?
A: If you do not already have a login to our website, please contact us to get one. Once logged in, create an RMA on the product, describing the error as best as possible. Then you print out the complaint note that appears so that you get an RMA number. With the RMA number you can check the status of the repair 24 hours a day through our website.
Q: What if I have a defective product that I would like to have repaired?
A: If it is a warranty repair, you should go to the dealer where you purchased the product and ask them to send the product for repair. That way, you also save shipping costs for submission. You are also welcome to submit the defective product at our address.
If it is a regular out-of-warranty repair, you are also welcome to submit the defective product at our address or to book a repair through our website.
